2. UTILIZING A KEY:
A Keyholder utilizing a Key to access a Keybox must follow the specific showing instructions of the Listing Office. This requirement applies to both occupied and vacant properties.
3. KEY AND KEYBOX CHANGES:
Staff members of the CCAR are authorized to make changes as requested by a Keyholder. Those changes may include but are not limited to:
a. Reprogram a Keyholder's PIN.
b. Reprogram a Keybox shackle and CBS code.
c. Reprogram a Keybox access hours.
d. Reprogram a Keybox access type for CBS access only.
All changes shall be requested in person by the Keyholder with appropriate identification, or in a written format acceptable to the CCAR staff.
4. TRANSFER OF KEY BOXES:
Keyholders may transfer Keyboxes which they own to another Keyholder by completing the CCAR Keybox transfer form. Addendum "A" attached.
5. REPLACEMENT OF DISPLAY KEYS:
A Keyholder must process any requests for replacement keys through the CCAR . Cost incurred with the replacement of Keys shall be according to the Replacement Cost Schedule as set forth in the Key Lease agreement. A Keyholder may hold only one active Key at any one time thus any lost or stolen Key must be rendered inactive before a replacement Key can be issued. These costs may be mitigated by insurance associated with a lost or stolen Key.
6. TRANSFER OF KEYS:
Keys are not transferable . Keyholders who no longer desire or need a key must return their Key and the equipment to the CCAR for termination in accordance with the Key Lease.
7. ASSIGNMENT OF PIN CODES:
PIN codes will not be issued to any Keyholder except in person with proper identification acceptable to CCAR . Shackle codes and CBS codes will only be issued by telephone if the Staff is satisfied as to the identification of the requesting party.
8. FEE DIFFERENTIAL:
The fees as set by CCAR for the Keys may vary with the membership status of the Keyholder as with a Non-Participant.
9. ENFORCEMENT OF RULES:
a. Any written complaint against a Keyholder regarding the use of a Key in violation of the Listing Office's showing instructions shall be processed by the CCAR . The Respondent shall be notified in writing by the CCAR of the possibility of a hearing.
b. Upon receipt of a written complaint regarding the abandonment of a Keybox at a property, the CCAR will verbally notify the Keybox owner of said complaint. The Keybox owner shall have 48 hours after the notification to remove the Keybox. The CCAR will have the authority to give the shackle code and to transfer the Keybox to the agent representing the property owner filing the complaint.
c. Any violation of the lease agreement between a Keyholder and Supra shall be enforced according to the terms of the lease and the management agreement between the CCAR and Supra.
10. DEFINITIONS:
A. CCAR : The Collin County Association of RE ALTORS ® .
B. Keyholder: A REALTOR ® member of the Association whether a salesperson or Broker.
C. Respondent: A Keyholder against whom a complaint has been made.
D. Rules: Key and Keybox Rules and Regulations.
E. Key: An electronic Key together with the Key Cradle and accessories, which can be used to open Keyboxes.
F. Keybox: An electronic device provided by SUPRA, that is designed to be opened using a Keys
G. SUPRA Supra Products, a division of Interlogix Inc. A Delaware corporation and a party to the Keyholder lease agreement between the Keyholder and Supra Products.
H. Staff Employees or contract labor of the Collin County Association of REALTORS who have been authorized by the Association to carry out various duties with regards to the use of KEYS and Keyboxes.
I. Affiliate: Affiliate members shall be real estate owners and other individual of firms who, while not engaged in the real estate profession have interest requiring information concerning real estate, and are in sympathy with the objectives of the CCAR.
J. Unlicensed Assistant: An unlicensed Assistant associated with a member REALTOR®
11. AFFILIATE RULES
All obligations contained herein shall apply equally to Affiliates. Affiliate rights may be defined to include the following limitation. An affiliates use of the key may be restricted to function only with a CBS code.
12. UNLICENSED ASSISTANT:
Any unlicensed Assistant must be associated with a REALTOR ® member who shall be responsible for all actions of the Assistant regarding use of the Keys and Keyboxes. An unlicensed Assistants use of the key may be restricted to function only with a CBS code. The right to use Keys and/or Keyboxes does not relieve the unlicensed Assistant from complying with all rules as set forth in the Texas Real Estate License Act.
13. COMPLIANCE:
The Rules as stated herein shall comply with the Lock Box Security Requirements as set forth in NAR Statement 7.31. The Rules shall not be in conflict with the NTREIS rules and regulations for MLS nor shall the Rules be in conflict with the provisions of the SUPRA Keyholder lease agreement as agreed to by the Keyholder. Further the Rules shall be subject to the terms of the Management agreement between SUPRA and the Association. | 
